Refund policy
RETURN & REFUND POLICY
Last updated: September 9, 2026
At Luxury Leather Handbag Studio, we want you to feel confident with your purchase. This Return & Refund Policy explains the conditions and process for eligible returns, refunds, exchanges, and order issues.
1. 30-DAY RETURN WINDOW
You may request a return for an eligible item within 30 days after delivery. If items from the same order are delivered separately, the return request window starts when the final item in that order is delivered. Contact us within this window and follow the return instructions we provide.
To qualify for a return, the item must be:
• Unused and unworn
• In the same condition in which it was received
• With all original tags attached
• Returned with its original packaging
• Accompanied by the order confirmation or other proof of purchase
These conditions apply to our voluntary 30-day return policy. Statutory withdrawal rights and remedies for faulty or misdescribed goods are not restricted by these conditions; see Section 8.
2. HOW TO START A RETURN
Before sending any item back, please contact:
support@luxuryleatherhandbagstudio.com
Please include:
• Your order number
• The name used for the order
• The reason for the return
• Photos of the item when relevant
If your return is approved, we will provide the applicable return instructions and return destination.
Please contact us for approval and return instructions before sending an item back under our voluntary return policy. Do not use the address printed on the parcel or our contact address as a return destination unless we specifically instruct you to do so. This process does not make a statutory right of withdrawal dependent on our approval.
3. RETURN SHIPPING COSTS
For standard returns, including change-of-mind returns, you are responsible for arranging and paying for return shipping. Please use a trackable service and keep your shipping receipt. A prepaid return label is not included with standard returns.
If the item received is damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, we will provide the appropriate resolution and return instructions where applicable. You will not be responsible for necessary return shipping for a confirmed damaged, defective, or incorrect item.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:
• Your order number
• A description of the issue
• Clear photos showing the item and the issue
• Photos of the outer packaging when shipping damage is involved
We will review the information provided and assist with an appropriate resolution. The 48-hour reporting request helps us investigate delivery issues promptly; it does not remove statutory rights or prevent you from reporting a defect discovered later.
5. NON-RETURNABLE ITEMS
The following items are not eligible for return unless otherwise required by applicable law:
• Items that have been used, worn, altered, damaged after delivery, or returned without their original tags or packaging
• Personalized or custom-made items, where applicable
• Gift cards
• Items specifically marked “Final Sale” at the time of purchase
Promotional or discounted items are not automatically considered Final Sale unless they are clearly identified as such before purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. EXCHANGES
If you would like a different color, size, style, or option, please contact us to request a return for the original item.
Depending on availability and the circumstances of the request, we may assist with an exchange or ask you to place a separate order for the replacement item.
7. REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If the return is approved, the eligible refund will be issued to the original payment method.
Original shipping charges, where applicable, are generally non-refundable unless the return results from a damaged, defective, or incorrect item or where otherwise required by law.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact your bank or payment provider first. If you still need assistance, contact:
support@luxuryleatherhandbagstudio.com
8. EUROPEAN UNION WITHDRAWAL RIGHTS
Where EU withdrawal rights apply, you may cancel an eligible online purchase without giving a reason within 14 days after delivery, or receipt of the last item when one order arrives separately. Notify us by a clear statement sent to our contact details below, then send the goods back within 14 days of that notice.
You pay direct return shipping costs unless we agree otherwise or the goods are faulty. We refund eligible payments, including standard outbound delivery charges, within 14 days of your notice; we may withhold reimbursement until we receive the goods or evidence of return, whichever comes first. Extra charges for a premium delivery option are not reimbursed.
Reasonable inspection is allowed. You may be responsible for diminished value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning. Applicable statutory exceptions, including genuinely personalized goods, remain in effect. Mandatory consumer rights prevail over any conflicting condition in this policy.
9. REFUSED, UNCLAIMED, OR UNAUTHORIZED RETURNS
Please contact us before refusing delivery or sending a package back.
For voluntary returns, packages sent without prior authorization, to an incorrect destination, or without sufficient identifying information may be delayed or may not be accepted. This does not override a valid statutory withdrawal or other mandatory rights.
Any additional shipping or handling costs resulting from an incorrect customer-provided address, refused delivery, or unclaimed shipment may be deducted from any eligible refund where permitted by applicable law.
10. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, email us as soon as possible with your order number. We will check whether fulfillment can still be stopped. A request is not a confirmed cancellation until we have replied, and changes cannot be guaranteed once fulfillment has begun or the order has shipped.
If cancellation is confirmed after payment was collected, the applicable payment will be refunded to the original payment method. If the order has shipped, the return process applies. Statutory withdrawal rights remain unaffected.
11. CONTACT US
For return, refund, exchange, or order issue questions, please contact:
support@luxuryleatherhandbagstudio.com
Website: https://luxuryleatherhandbagstudio.com